Veeresh Butti

Digital Associate

Boston, US.

About

Enthusiastic and technically skilled Digital Associate at Walmart, pursuing a B.Sc. in Computer Science. Proficient in troubleshooting, customer experience, and cloud support. Fluent in English, Telugu, and Hindi.

Work

Walmart

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Digital Associate

Bentonville, Arkansas, US

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Summary

Supporting digital operations and customer experience within Walmart’s retail and hospitality services.

Highlights

Provide technical and service desk support for digital platforms

Manage identity and access management tasks and Active Directory operations

Utilize ServiceNow and Jira for incident tracking and SLA adherence

RC Matrix

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AWS Cloud Support

, , US

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Summary

Delivered AWS cloud support and DevOps engineering functions.

Highlights

Assisted clients with AWS cloud troubleshooting and incident management

Engaged in service level agreement enforcement and technical support

Education

University of Massachusetts Lowell

Lowell, Massachusetts, United States of America
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Bachelor of Science Computer Science

Quinsigamond Community College

Worcester, Massachusetts, United States of America
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Associate's Degree Computer Science

Skills

Technical Services

Time Management

Troubleshooting

Service Level Agreements

ServiceNow

Software Development

Teamwork

Active Directory

Attention to Detail

C++

Customer Experience

Identity and Access Management

Inventory Management

Jira

Office 365

Operating Systems

Order Fulfillment

Problem Solving

Security Protocols

Service Desk